Building Excellence, One Project at a Time.
West Haven Lumber: Where Quality Meets Affordability
For over 90 years, West Haven Lumber has proudly served the Greater New Haven community as a trusted supplier of high-quality building materials and exceptional customer service. Now part of the esteemed Finetco group, we offer an unparalleled selection of top-notch products and expertise to meet all your home improvement and construction needs.
Our Expertise & Services
Building Materials & Supplies: We stock a comprehensive range of premium materials for every project, including:
- Windows & doors
- Lumber & decking materials
- Moldings & millwork
- Roofing & siding materials
- Building & construction supplies
Expert Services: Our dedicated team offers:
- Kitchen design and planning: Create the kitchen of your dreams with our experienced designers.
- Deliveries: We deliver materials directly to your site for added convenience.
- Departmental expertise: Our experienced staff in each department can offer valuable guidance and recommendations.
Unparalleled Selection & Quality
At West Haven Lumber, we believe in offering the best. That's why we partner with top manufacturers to bring you:
- Best-in-class product selection: Choose from a diverse range of industry-leading brands and materials.
- Quality & performance: We prioritize materials known for their durability, efficiency, and sustainability.
A Trusted Partner
West Haven Lumber is committed to exceeding your expectations. We are dedicated to:
- Providing personalized customer service and guidance.
- Offering competitive pricing and promotions.
- Delivering on our promises and exceeding expectations.
Join us on your next project and experience the West Haven Lumber difference!
Mixed Reviews
West Haven Lumber has received a mixed bag of reviews from customers. Some customers have had positive experiences with the business, praising the helpful and knowledgeable staff, customized service, and high-quality products. However, several customers have reported disappointing experiences, citing poor customer service, long delays, and overcharging.
Poor Customer Service and Overcharging
Some customers have reported difficulty in getting help from the sales staff, with one customer being refused assistance by a representative and another being told to come back with a contractor or engineer for estimates. Several customers have also reported being overcharged and having to pay restocking fees for returns. One customer claimed to have been "ripped off" and described the business as a "rip-off" in their review.
Helpful and Knowledgeable Staff
On the other hand, many customers have reported having positive experiences with the staff at West Haven Lumber. Several customers praised the staff for being helpful, knowledgeable, and patient, with one customer even describing an employee as having the "patience of a saint." Others appreciated the staff's willingness to help them with their projects, from providing customized cuts to selecting the right materials.
Ownership and Management Issues
One customer reported being hung up on when they asked to speak to the business owner, which may suggest issues with ownership and management. However, this is not the only concern, as some customers have also reported delays and long wait times for services and products.
